TBDcustomer care
Capital
Here's A Look At The $338M New Home-Apollo Deal, And What It Means
TBD's exclusive analysis of a homebuilder M&A transaction that bears not just on the future of one of the industry's premium operators, but on what happens next in a business environment shrouded in uncertainty.
Marketing & Sales
Mood Craters: Torrid Turning To Cool? Is That A Good Thing?
As price trends price-out more buyers, the role of customer care and learning around the buyer's journey meaningfully changes. It's a risk or an opportunity.
Leadership
The Future Is Now: Lead, Don't Wallow
The capability challenge, our Dream Team posits, can only be solved through the embrace of data, technology, process and a pivot to collaboration in a dog-eat-dog culture.
Leadership
The Supply Chain Chokehold Can Wreck Trust ... Don't Let It
Shocks to construction's supply chain can either break or make opportunity to over-deliver on customer expectations even as you pivot on timelines and terms.
Marketing & Sales
Mood Craters: Torrid Turning To Cool? Is That A Good Thing?
As price trends price-out more buyers, the role of customer care and learning around the buyer's journey meaningfully changes. It's a risk or an opportunity.
customer care
Capital 07.26.21
Here's A Look At The $338M New Home-Apollo Deal, And What It Means
TBD's exclusive analysis of a homebuilder M&A transaction that bears not just on the future of one of the industry's premium operators, but on what happens next in a business environment shrouded in uncertainty.
Marketing & Sales 06.09.21
Mood Craters: Torrid Turning To Cool? Is That A Good Thing?
As price trends price-out more buyers, the role of customer care and learning around the buyer's journey meaningfully changes. It's a risk or an opportunity.
Leadership 05.21.21
The Future Is Now: Lead, Don't Wallow
The capability challenge, our Dream Team posits, can only be solved through the embrace of data, technology, process and a pivot to collaboration in a dog-eat-dog culture.
Leadership 04.14.21
The Supply Chain Chokehold Can Wreck Trust ... Don't Let It
Shocks to construction's supply chain can either break or make opportunity to over-deliver on customer expectations even as you pivot on timelines and terms.