TBDcustomer care

Here's A Look At The $338M New Home-Apollo Deal, And What It Means

Capital

Here's A Look At The $338M New Home-Apollo Deal, And What It Means

TBD's exclusive analysis of a homebuilder M&A transaction that bears not just on the future of one of the industry's premium operators, but on what happens next in a business environment shrouded in uncertainty.

Marketing & Sales

Mood Craters: Torrid Turning To Cool? Is That A Good Thing?

As price trends price-out more buyers, the role of customer care and learning around the buyer's journey meaningfully changes. It's a risk or an opportunity.

The Future Is Now: Lead, Don't Wallow

Leadership

The Future Is Now: Lead, Don't Wallow

The capability challenge, our Dream Team posits, can only be solved through the embrace of data, technology, process and a pivot to collaboration in a dog-eat-dog culture.

The Supply Chain Chokehold Can Wreck Trust ... Don't Let It

Leadership

The Supply Chain Chokehold Can Wreck Trust ... Don't Let It

Shocks to construction's supply chain can either break or make opportunity to over-deliver on customer expectations even as you pivot on timelines and terms.

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Here's A Look At The $338M New Home-Apollo Deal, And What It Means

Capital

Here's A Look At The $338M New Home-Apollo Deal, And What It Means

TBD's exclusive analysis of a homebuilder M&A transaction that bears not just on the future of one of the industry's premium operators, but on what happens next in a business environment shrouded in uncertainty.

Marketing & Sales

Mood Craters: Torrid Turning To Cool? Is That A Good Thing?

As price trends price-out more buyers, the role of customer care and learning around the buyer's journey meaningfully changes. It's a risk or an opportunity.

The Future Is Now: Lead, Don't Wallow

Leadership

The Future Is Now: Lead, Don't Wallow

The capability challenge, our Dream Team posits, can only be solved through the embrace of data, technology, process and a pivot to collaboration in a dog-eat-dog culture.

The Supply Chain Chokehold Can Wreck Trust ... Don't Let It

Leadership

The Supply Chain Chokehold Can Wreck Trust ... Don't Let It

Shocks to construction's supply chain can either break or make opportunity to over-deliver on customer expectations even as you pivot on timelines and terms.

customer care

Here's A Look At The $338M New Home-Apollo Deal, And What It Means

Capital 07.26.21

Here's A Look At The $338M New Home-Apollo Deal, And What It Means

TBD's exclusive analysis of a homebuilder M&A transaction that bears not just on the future of one of the industry's premium operators, but on what happens next in a business environment shrouded in uncertainty.

Marketing & Sales 06.09.21

Mood Craters: Torrid Turning To Cool? Is That A Good Thing?

As price trends price-out more buyers, the role of customer care and learning around the buyer's journey meaningfully changes. It's a risk or an opportunity.

The Future Is Now: Lead, Don't Wallow

Leadership 05.21.21

The Future Is Now: Lead, Don't Wallow

The capability challenge, our Dream Team posits, can only be solved through the embrace of data, technology, process and a pivot to collaboration in a dog-eat-dog culture.

The Supply Chain Chokehold Can Wreck Trust ... Don't Let It

Leadership 04.14.21

The Supply Chain Chokehold Can Wreck Trust ... Don't Let It

Shocks to construction's supply chain can either break or make opportunity to over-deliver on customer expectations even as you pivot on timelines and terms.